ACCESSIBILITY

Customers with access requirements are welcome at Marzamemi. We are offering complimentary PA tickets and other facilities to make your visit as comfortable and enjoyable as possible.

Please fill out our Access Request Form at the bottom of this page

 

If you have any further questions please contact us in advance via access@marzamemi.co.uk

 

Accessibility FAQs

Personal Assistance Tickets

A Personal Assistance ticket is made available to customers requiring assistance in order to attend the event. If you require a PA ticket please purchase your own ticket first and then apply for your PA ticket by filling out the access request form.

Proof of eligibility is required to provide you with your PA ticket. The event organisers will adopt the Attitude Is Everything policy for proof of eligibility. The following forms of copied evidence make an individual ‘automatically eligible’:

  • Front page of DLA / PIP letter
  • Front page of Attendance Allowance letter
  • Evidence that registered severely sight impaired (blind)
  • Recognised Assistance Dog ID card
  • Credibility’s Access Card showing you require a +1/+2 to accompany you.

 

Transport

The festival site is located on Old Deer Park, Old Palace Ln, Richmond TW9 1PQ

The closest stations and bus routes are:

Richmond Station (TfL Overground and National Rail) approximately 0.5 miles from the event site – More information on the National Rail website.

Plan your journey by using www.tfl.gov.uk

Buses: 65, 110,

 

Accessible Car Parking

Unfortunately, we do not have on site parking but we are aware there are x7 accessible parking spaces within the Old Deer Park Car Park, directly opposite the site.

 

Event Space and Site

The show takes place on Old Deer Park, Richmond. Whilst most routes to the festival site within the park are on paths with hard surfaces, the festival space itself is a greenfield (grass) site.

 

Please note that such terrain can become muddy and uneven in wet weather and this can limit access or make mobility more difficult. The weather can have a big impact on how easy it is to move around the site so please take this into consideration when planning your day.

 

Accessible entrance

The General Admission entrance has a dedicated Access Lane 1.2m wide or greater.

 

Charging Points

Power points are available at the Welfare Tent.

 

Accessible Toilets

Accessible toilets are located within the toilet area.

 

Bringing Food

Food cannot be brought into the festival. If you have specific dietary requirements please let us know by emailing us at access@marzamemi.co.uk and we can provide you with an exemption letter so you are able to bring food onto site, enough for your own consumption only.

 

Medication Storage

If you need to store medicine, you can store it in the fridge in the Treatment centre, please go to the Welfare Tent where someone will be able to assist you.

 

Seating 

There are a variety of seating across the site however this is limited and is within picnic areas only. Personal chairs and stools are not permitted. If seating is compulsory to your enjoyment of the event due to medical circumstances, you may apply for access to our viewing platforms via the access request form.

 

Lights

Due to the nature of the event, there will be flashing lights and strobe effects on the main stage. Lasers may be used for some performances.

 

Quiet Space

This is a space that people can use when they need to get away from the crowd for a while. It is located in the Welfare Tent.

 

Hearing Impairment

Hearing loops will be available at the Box Office and the Welfare Tent.

For BSL requirements, please email access@marzamemi.co.uk at least 6 weeks prior to the event.

 

Assistance Dogs

We welcome assistance dogs to the event, as long as they have been specifically trained to assist you, only use the toilet in a designated spending area and behave in a way that is appropriate around other customers. If you are planning to bring your assistance dog, we ask that you let us know contacting us via access@marzamemi.co.uk.

 

Hidden Disabilities

We understand that a hidden disability is not immediately apparent. If you would like support or advice once inside the event, our Access Manager will be the main point of contact and is based at the Welfare tent.

Alternatively, please contact us in advance on access@marzamemi.co.uk if you have any questions.